Frequently Asked Questions
Straight answers about booking, services, pricing, and aftercare.
Booking & Appointments
Book online through the Square booking page to see live availability. If you have a question before booking, email contact@citynails.com.au.
Yes, walk-ins are welcome when we have availability. Booking online is the best way to secure your preferred time, especially for longer services like a full set.
Manage or cancel your appointment through the confirmation details sent with your booking. If you run into trouble, email the salon before your appointment and we can help.
No. The current online booking flow does not require a deposit or upfront payment.
Yes. The online booking page is the quickest way to see what is available before you visit.
Services & Pricing
City Nails offers acrylic nails, gel nails, BIAB Gel Nails, Manicure & Pedicure, Shellac & Buff/Shape, Nail Polish, Nail Art & Add-Ons, Waxing, Tinting, Eyelash Extensions, Head Spa, and Relaxation Massage. Visit the services page for the current menu and pricing.
Head Spa ranges from Express Hair Revitalisation at 30 minutes through to a 90-minute Deluxe Facial Rejuvenation service, with essential oil inhalation, head massage, wash steps, and selected facial or body elements depending on the package.
BIAB stands for Builder in a Bottle. It is the builder-gel system used for BIAB overlays and refills, and the current BIAB menu starts from $59.
Acrylic and gel services cover full sets, infills, overlays, and removals. BIAB covers Builder in a Bottle overlays and refills, including natural nail options. Shellac covers real nails, toes, French finishes, restoration, and gel hardening treatment.
Nail Art starts from $10, Chrome Full Set starts from $15, French Finish is $15, Cat Eye is $20, Ombre is $20, 3D Art / Charms start from $5 per nail, Extra Length is $10, and Long Nails / Change Shape starts from $5.
Salon & Products
Tools, stations, and high-touch surfaces are cleaned between clients, with single-use items used where appropriate for the service.
Yes. The salon uses professional products chosen for wear, finish, and service suitability, including BIAB, shellac, OLAPLEX, and WELLA where listed.
Aftercare
Use cuticle oil regularly, avoid peeling or forcing product off, wear gloves for cleaning where possible, and book the appropriate refill, soak off, or restoration service when it is time for maintenance.
The lash menu is set up with separate 2-week and 3-week infill pricing, so the right infill depends on when you are returning and how your set is wearing.
Drink water, give yourself a little time to settle after the treatment, and go easy on heavy styling products immediately after head spa if you want to keep the scalp feeling fresh.
Get in Touch
Still have questions?
We're happy to help. Reach out by email or visit us in person.