Privacy Policy

1. Scope

City Nails & Beauty operates this website and the salon at Shop 59, Earlville Shopping Town, 483-541 Mulgrave Rd, Earlville QLD 4870. This Privacy Policy explains how we handle personal information collected through this website, through the online booking and gift card tools linked from it, when you contact the salon directly, and when you visit us for an appointment. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

Depending on how you use the website and our services, we may collect:

• your name, phone number, email address, and booking details
• information you provide when contacting us or making an enquiry
• gift card purchase or booking information processed through Square
• health information relevant to a treatment, such as allergies, skin sensitivities, pregnancy, or injuries, where you tell us or we ask before a service like waxing, tinting, lash extensions, head spa, or massage. We use this information to deliver your treatment safely, keep it as part of your service record, and don't use it for marketing.
• names, profile photos, and review text that customers have posted publicly to our Google Business Profile, which we display on this website
• basic technical information such as IP address, browser type, device information, pages viewed, referring pages, and server logs collected through website infrastructure and service providers

3. How information is collected

• directly from you when you book (by phone, in salon, or through Square), buy a gift card through Square, or contact us by phone or email. This website has no contact or booking forms.
• automatically when you use the website
• from Google, where you have posted a public review of the salon
• from third-party providers that support bookings, gift cards, hosting, maps, and website operations

Booking an appointment or buying a gift card happens on Square's own platform, not on this website. Square's privacy policy applies to the information you enter there.

4. Why we use information

We use personal information to:

• manage appointments, enquiries, and customer service
• send booking-related updates or respond to requests
• process online gift card and booking workflows through linked providers
• operate, secure, measure, and improve the website
• meet legal, regulatory, and record-keeping obligations

5. Analytics and cookies

This website uses Google Analytics and Microsoft Clarity to understand how visitors use the site and to improve its performance and content.

These tools collect information such as pages viewed, time on page, approximate location, device and browser information, referral source, and how you interact with pages. Microsoft Clarity also records session activity, such as mouse movement, scrolling, and clicks, to build heatmaps and session recordings. Both tools use cookies or similar identifiers to recognise browsers or devices over time.

Google and Microsoft process this information under their own privacy policies. Google explains how it uses data from sites that use its services at policies.google.com/technologies/partner-sites, and Microsoft's practices are described in the Microsoft Privacy Statement. You can limit or block cookies through your browser settings, and you can opt out of Google Analytics with Google's browser add-on.

6. Disclosure to third parties

We share personal information with service providers that help us run the business and website, including:

• Square, for online bookings and gift cards
• Google, for website analytics and the map embedded on this website
• Microsoft, for Clarity website analytics
• our website hosting and technical service providers
• professional advisers, regulators, or authorities where required by law

7. Overseas recipients

Several of these providers store or process information outside Australia, most commonly in the United States. Square lists the United States, Canada, Japan, Ireland, France, Spain, and the United Kingdom among the countries where it may store or process customer information. We do not control where these providers hold information; using their services means your information may be handled in those countries.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No internet transmission or third-party platform is completely secure, so we cannot guarantee absolute security.

9. Anonymity

You can browse this website without identifying yourself, and you can make a general enquiry by phone anonymously or under a pseudonym. We need your name and a contact number to hold and manage a booking, so appointments cannot be made anonymously.

10. Access, correction, and complaints

To request access to personal information, ask for a correction, or make a privacy complaint, contact:

contact@citynails.com.au

We will review the request and respond within a reasonable time, generally within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Changes

We may update this Privacy Policy from time to time. The current version published on this page applies from the date shown above.