Privacy Policy

1. Scope

This Privacy Policy explains how City Nails + Beauty handles personal information collected through this website, through online booking and gift card tools linked from this website, and when you contact the salon directly.

2. What we collect

Depending on how you use the website and our services, we may collect:

• your name, phone number, email address, and booking details
• information you provide when contacting us or making an enquiry
• gift card purchase or booking information processed through Square
• basic technical information such as IP address, browser type, device information, pages viewed, referring pages, and server logs collected through website infrastructure and service providers

3. How information is collected

• directly from you when you book, email, call, or submit information
• automatically when you use the website
• from third-party providers that support bookings, gift cards, hosting, maps, and website operations

4. Why we use information

We use personal information to:

• manage appointments, enquiries, and customer service
• send booking-related updates or respond to requests
• process online gift card and booking workflows through linked providers
• operate, secure, measure, and improve the website
• meet legal, regulatory, and record-keeping obligations

5. Analytics and cookies

This website may use analytics and similar technologies, including Google Analytics, to understand how visitors use the site and to improve website performance and content.

If enabled, these tools may collect information such as pages viewed, time on page, approximate location, device and browser information, referral source, and interactions with the website. These tools may use cookies or similar identifiers to recognise browsers or devices over time.

You can limit cookies through your browser settings. If Google Analytics is used, Google may also process information according to its own terms and privacy practices.

6. Disclosure to third parties

We may disclose personal information to service providers that help us run the business and website, including:

• Square for online bookings and gift cards
• Google for analytics, maps, or related website services where used
• website hosting and technical providers
• professional advisers, regulators, or authorities where required by law

7. Overseas recipients

Some website, analytics, map, hosting, or booking service providers may store or process information outside Australia through their own infrastructure. Where we use those providers, information may be handled in other countries as part of those services.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No internet transmission or third-party platform is completely secure, so we cannot guarantee absolute security.

9. Access, correction, and complaints

To request access to personal information, ask for a correction, or make a privacy complaint, contact:

contact@citynails.com.au

We will review the request and respond within a reasonable time.

10. Changes

We may update this Privacy Policy from time to time. The current version published on this page applies from the date shown above.